How much time do I have to return my order?
You have up to 14 days to cancel your online order from the date of delivery.
How can I make a return?
If you have placed an order and received it at your address, you can request a refund from the Returns section.
My order has arrived damaged.
It is very important that if at the time of receiving your order you detect that the packaging or the box is damaged you reject the order to the carrier indicating on the delivery note this reason.
If during the 15 days following the delivery you detect that the product is defective or is not in accordance with the order you can make the return from the Returns section.
What amount will be paid for the return of a product?
When requesting the return of your order through the web, a carrier will pick up your product at your home and take it to our facilities. After verifying that the product on which you request the return is in perfect condition, we will make the refund in the same payment method that you used. From the total, we will deduct the return expenses.
Before the transporter arrives to pick up your product, you must ensure that it is properly protected and sealed so that it does not suffer any damage during transportation. The carrier may refuse the collection of the product in case the transport packaging is insufficient to ensure its correct shipment.
If you wish to make a partial refund of your order, the shipping cost to be returned will be equivalent to the least expensive mode of the Standard Delivery.
The payment of your order will be made in the same payment method that you used to make your purchase.
When will I receive the subscription?
Once we have verified that the product you want to return is in perfect condition, we will proceed to the payment of your money that you will receive, within a maximum period of 14 days (depending on your bank) in the same payment method that you used when making your purchase.